SHIPPING & RETURNS

We attempt to ship all orders as soon as possible using the best courier option for the receivers location. In most cases we ship within 1-2 business days from receiving your order, if not the same day. 

For retail customers in QLD, Australia (not wholesalers), we offer a flat rate of $11.95 for shipping on all orders. Express post for QLD RETAIL customers is $14.95.

For retail customers in NSW, ACT, VIC, TAS, SA, WA & NT; flat rate standard post is $13.95. Express post $16.95. 

Shipping is FREE if you spend over $150 (Australia only - excludes wholesale)

Wholesale shipping is costs is calculated by total cost of the order, weight, dimension and location. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Sometimes during freight items like bath bombs can be damaged. Please let us know if this is the case. You will be provided with a tracking number with for your order. 

If you selected to pick up your order the address is 15/25 Quanda Road, Coolum Beach 4573. You can collect Monday - Friday between 9am - 4pm. We are closed public holidays. 

Exceptions / non-returnable items

Certain types of items cannot be returned, like personal care goods (such as soap and creams) for health reasons. However, if you have any concerns with what you purchased please contact us and we will be more then happy to resolve the issue. 

Exchanges

Please contact us with any issues or concerns with your purchase and we will work with you to resolve the issue. 

Refunds

Please contact us if you need to cancel an order you placed or would like it changed or varied. If you place an order and would like it cancelled before it is shipped we can arrange a refund.